Write to us.
One address, read by the people who build MilesZone. There is no phone line and no live chat, so email is the whole of it — and it gets a real answer.
We answer within 2 business days, and most days it is faster than that. Write from the address on your account and tell us the route or the page you were looking at — it saves a round trip.
What to tell us.
- Billing, trials, and cancellation
You can cancel at any time from your account settings, and alerts keep running to the end of the period you already paid for. If a charge looks wrong, send us the date and the amount and we will look it up.
Open account settings - A program or route we do not cover
Coverage is the whole list, and it is short on purpose. If the program or airline you need is missing from it, name the one you want and we will tell you where it sits in the queue.
See what we cover - Something is broken
Send the address of the page, what you expected to see, and what you saw instead. A screenshot settles it faster than anything else. Alert emails carry the minute the seat was last checked — that line helps too.
What we cannot do.
We never ask for your mileage program login, and we cannot book, change, or cancel a ticket for you. Every booking lives with the airline or the program, under their rules and their prices at that moment.
Questions about the agreement itself are answered in the Terms and the Privacy Policy, including who we are and where we are registered.